Consultation Cancellations

Users may cancel a scheduled consultation before the stated cancellation window shown at booking. Eligible refunds are returned to the original payment method or FitFrnd balance, depending on the payment type.

Missed or Interrupted Calls

A user who misses a confirmed consultation may not be eligible for a refund. Where a call fails because of a verified FitFrnd or expert-side issue, we may offer a reschedule, service credit or refund after review.

Product Returns

Return eligibility depends on product category, condition and the return window shown at purchase. Hygiene-sensitive, personalised, opened consumable or damaged-after-delivery products may be non-returnable unless defective or incorrectly supplied.

Damaged, Defective or Wrong Items

Report damaged, defective or incorrect items promptly with order details and clear photographs. After verification, FitFrnd may arrange replacement, return pickup or refund.

Coins and Promotional Credits

Purchased or promotional coins are governed by the Coins Policy. Used coins and expired promotional benefits are generally non-refundable unless required by law or caused by a verified technical error.

Refund Timelines

Approved refunds are initiated promptly but bank, card, UPI and payment-gateway processing times may vary. Any shipping fee, payment fee or tax treatment will follow applicable law and the transaction terms.

How to Request a Refund

Email support@fitfrnd.com with your registered contact details, booking or order ID, reason and supporting evidence. We may request additional details to verify the request.